Refunds Policy

At Capri Beauty, we strive to ensure your satisfaction with every purchase you make from our beauty training academy and shop. We understand that circumstances may arise where you may need to seek a refund. Please review our refund policy outlined below:

1. Refund Eligibility:

• Refunds are applicable under the following conditions:
  • The product or service is significantly different from what was described.
  • The product is found to be defective or damaged upon receipt.
  • In case of training courses, refund eligibility might depend on course-specific terms and conditions, including cancellation policies and deadlines.

2. Refund Procedure for Products:

• If you believe you are eligible for a refund for a product, please contact our customer support team at info@capribeauty.co.za within 3 days from the date of purchase.
• Provide your order number, details of the item, and the reason for the refund request.
• Depending on the situation, we may request additional information or evidence, such as photographs, to process your refund request promptly.
• Once your request is approved, you will receive instructions for returning the item.
• The refund will be issued to the original payment method used during purchase within 7 days after we receive the returned product.

3. Refund Procedure for Training Courses:

• Refund policies for training courses may vary and are subject to the terms and conditions specified during course enrollment.
• Please review the specific course refund policy at the time of enrollment for cancellation deadlines, eligibility criteria, and refund processing information.

4. Non-Refundable Items:

• Certain items, such as downloadable digital products or services already provided, may not be eligible for refunds unless they are defective or fail to meet the specifications mentioned.

5. Cancelled or Discontinued Services:

• In the event that Capri Beauty discontinues or cancels a service for which you have already paid, you will be entitled to a full refund unless an alternative arrangement is mutually agreed upon.

6. Contact Us:

• For any questions or concerns regarding refunds or our refund policy, please reach out to us at info@capribeauty.co.za

Note:

• Capri Beauty reserves the right to amend or modify this refund policy at any time without prior notice. Please refer to the latest policy updates available on our website.

This refunds policy is effective from 01 / 06 / 2023 and applies to all purchases made through Capri Beauty.

Thank you for choosing Capri Beauty.